Everything else worked fine– Messages, phone calls, Weather, other apps. Actually, the only thing it had trouble with was Mail– the iPhone would not send nor receive email unless the iPhone was on WiFi. She left the iPhone 7 in the box for me to set up upon her return to Los Angeles.Īt this point, the old iPhone still didn’t work right. Laura went to a nearby Apple Store, told them her story, and they sold her a nice new iPhone 7, hoping it would solve her problem. And we knew the cellular data antenna worked, because we could use Safari and load web pages when not on WiFi. We knew we had the right settings for Mail because the accounts worked fine when on WiFi. When on cellular, Safari worked, but Mail did not. To recap: when on WiFi, Safari worked, and so did Mail. But guess what? Safari worked just fine over cellular, in the car. My guess was that this would not work and that we would narrow our problem down to something wrong with the network connection (or maybe the antenna) when not on WiFi. “Try going to web pages with Safari,” I said. My next guess was that maybe there was something wrong with Laura’s account with Verizon. Laura checked (Settings/Cellular)– it was on. Something must be wrong with Cellular Data.” Maybe it was turned off. “Mail works over WiFi, but not on Verizon’s network. I asked Laura, “Where were you yesterday, when your iPhone’s Mail worked?” The funny things was, we both knew Mail worked perfectly yesterday. “Florida,” she said (I was in California so I couldn’t fix her iPhone in person). The next day, I got another call from Laura. I asked Laura to try sending me an email and to our surprise, it worked. And since I was able to send and receive emails from both of her accounts, her email accounts were working fine. I tried setting up one of my spare iPhones with Laura’s email settings and I was able to send and receive from both of her accounts– obviously, if I could sign into her accounts, we knew the right settings. I had her check the settings for Mail and they seemed fine.

Icloud smtp server not working